NetApp · 12 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$110K/yr - $134K/yr
3+ years exp
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Responsibilities
Develop & nurture strong relationships with customers, becoming a trusted advisor & advocate throughout their journey with NetApp
Facilitate smooth Onboarding activities, collaborating with customers to co-create a Success Plan tailored to their specific needs & goals
Conduct quarterly success reviews with customers to assess product adoption, address challenges, & identify areas for improvement
Proactively engage with customers using data insights to monitor adoption and/or utilization, guiding them to recognize greater value
Maintain the customer inventory of assets & services while identifying/qualifying opportunities to expand, refresh, or optimize their environments
Work closely with Sales, Support, & other Technical teams to ensure an exceptional customer experience & drive the customer success strategy with wider account team members
Collaborate with Renewal Specialist & Field Sales to design success plans with the goal of value realization
Qualification
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Required
Strong communicator with emotional intelligence (EQ) to build relationships (including written & verbal communication skills)
Track record of working successfully with partners & customers to achieve desired results
Capable of handling multiple concurrent tasks, ability to prioritize & respond promptly
Intermediate technical proficiency to understand customer needs & leverage product capabilities or internal resources to meet those needs
Proven ability to cultivate valuable & outcome-oriented relationships with customers
Must be able to demonstrate proficiency in presentation & negotiation skills
Must be a self-starter
Skilled in data analysis, providing actionable insights, making recommendations & identifying new opportunities for growth
Proficiency in MS Office required with Excel as a focus; experience with Salesforce, Gainsight, PowerBI and/or Tableau is a plus
A minimum of 3+ years of applicable professional customer-facing experience is required (Customer Success, Customer Support and/or Account Management)
Preferred
Experience with Salesforce, Gainsight, PowerBI and/or Tableau
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Employee stock purchase plan
Restricted stocks (RSU’s)
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10,001+ employees
H1B Sponsorship
NetApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (113)
2022 (234)
2021 (214)
2020 (203)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Sequoia Capital
1995-11-21IPO· undefined
1994-01-01Series Unknown· undefined
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
Recent News
Investor's Business Daily
2024-11-22
2024-11-22
2024-11-21
Company data provided by crunchbase
