106 applicants
NICE · 2 days ago
Customer Success Manager
Atlanta, GA
Contract
Onsite
Mid Level
3+ years exp
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Responsibilities
Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments
Negotiating contract renewals and maintaining high revenue retention rates
Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact
Serving as strong customer advocate, capturing voice of customer in order to serve customer interest to best of ability and drive positive customer satisfaction
Performing periodic Business Reviews
Acting as a strong customer advocate, while maintaining business priorities
Helping to identify & support internal teams to remove friction in the customer experience
Engaging and communicating effectively with senior leaders both internally and externally
Generating & maintaining account health dashboards
Maintaining a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy NICE should develop to counter
Developing and presenting customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans
Qualification
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Required
Minimum 3+ years’ experience in a customer-facing role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands-on Customer Success Manager in the Cloud ecosystem
Ability to engage in technical dialogue with customers and internal audiences
3+ years working within hosted or Software as a Service business model
Bachelor’s degree or equivalent experience preferred
Experience in managing the business aspects of large Enterprise-level customers and communicating customer initiatives internally with Upper Management
Demonstrated experience in a fast-paced environment and meeting customer time constraints
Preferred
Experience with Workforce Management Systems Preferred (deployed in larger Contact Centers for Forecasting & Scheduling)
Experience working with Gainsight, Salesforce.com, and ServiceNow would be a plus
Benefits
NICE-FLEX hybrid work model: 2 days in the office and 3 days remote work
Endless internal career opportunities
Collaborative and creative work environment
Company
NICE
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data.
5,001-10,000 employees
H1B Sponsorship
NICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (7)
2022 (7)
2021 (5)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO· nasdaq:NICE
Leadership Team
Al Wojcik
SVP Enterprise Sales
D
David Gustafson
VP, GM of Mattersight and CXone Analytics & AI
Recent News
2023-10-04
2023-05-12
2022-05-15
Company data provided by crunchbase
