Nooks · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Maximize your interview chances

Artificial Intelligence (AI)Information Technology

Insider Connection @Nooks

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.

Onboard new customers, ensuring a seamless integration of Nooks into their sales processes.

Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals.

Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth.

Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations.

Monitor customer health metrics and develop proactive plans to address areas of concern.

Assist with Technical Support for your customers as needed.

Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS CSM experienceCustomer onboardingSales tech stack familiaritySalesloftSalesforceHubSpotApolloData analyticsDynamic environment adaptability