Nozomi Networks · 15 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

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Cyber SecurityInformation Technology

Growth Opportunities

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Responsibilities

Develop and manage customer portfolio.

Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.

Drive revenue growth by demonstrating successful achievement of customer guided value measures

Minimize customer churn through customer success plans and customer lifecycle management.

Resolve customer requests and concerns ensuring improvements to customer experience.

Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.

Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information.

Be a reliable point of contact and brand ambassador for Nozomi and its products.

Work across departments ensuring proper customer visibility and outcomes are met.

Aid in product design and product development through customer feedback.

Assist in creating training courses and educational materials for other members of the department.

Evaluate and improve tutorials and other communication infrastructure.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementTechnical LeadershipFluent in EnglishFluent in ArabicData AnalysisProcess OptimizationCustomer Experience ImprovementHigh Computer LiteracyCustomer Success ProcessesDocument CreationPassion for ServicePersonal Organization