nTop · 15 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $95K/yr
2+ years exp
Maximize your interview chances3D PrintingCAD
No H1B
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Responsibilities
Drive long-term customer adoption and growth among US and EMEA customers by understanding their business and technical needs in order to achieve their desired outcomes.
Secure renewals by delivering value to customers, negotiate contracts and close agreements to maximize profits and minimize customer churn
Lead development and execution of required customer engagement activities such as platform capabilities and applications (use case) review, general best practices consultations, success plan development, business reviews and product feedback sessions
Serve as the main point of contact to customers and liaison between customers and the rest of the nTopology teams.
Serve as an expert to your customers as it relates to nTopology platform and industry best practices.
Support Sales in navigating customer organization to uncover additional nTopology applications.
Leverage tools and automation in order to track and manage customer health and establish required touchpoints with customers.
Represent Voice of Customer initiatives, including providing actionable customer feedback to the Product team.
Qualification
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Required
B.A. or B.S. from a 4 year university (or equivalent proven work experience)
2-3 years experience in a Customer Success role with a B2B SaaS company
Ability to support East Coast and EMEA hours to better partner with global customers
Experience owning retention, churn rate, and upsells
Passionate about working with customers, and motivated by helping customers achieve business results.
Strong understanding of engineering software or experience in a technical environment.
Demonstrated ability to communicate both technical and business concepts
Experience working with large enterprise customers.
Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred.
Exceptional communication skills (written and verbal), highly organized, collaborative and detail oriented.
Strong PowerPoint and Presentation skills.
Empathetic towards customers and colleagues, with the desire to achieve a common goal.
Results-driven mentality, with a bias for speed and action.
Comfortable in a startup environment where people move quickly and wear many hats in a dynamic setting.
Preferred
STEM degree such as mechanical engineering
Engineering and CAD software such as Solidworks, Catia, Abaqus, Ansys, Matlab, etc.
Project management experience and familiarity with Jira, Trello, or Asana preferred
Working knowledge of additive manufacturing and other advanced manufacturing techniques
Company
nTop
Ntop is an advanced engineering design software that’s bringing additive manufacturing to mainstream production.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-10-28Series B
Leadership Team
Bradley Rothenberg
CEO
Blanca Aguado Sierra
Chief Operating Officer
Recent News
2024-04-14
2022-06-08
Company data provided by crunchbase
