Offered.ai · 2 days ago

Customer Success Manager

Little Ferry, NJ

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Build strong relationships with customers to understand their needs and ensure success with Steer.

Serve as the main point of contact between clients and the Steer team.

Empower customers to align their goals and challenges with the solutions provided by Steer.

Utilize behavioral data to segment customer base and develop communication strategies.

Lead webinars, consultations, and demos to educate customers on product features.

Maintain regular communication with clients to maximize the potential of Steer's offerings.

Develop and execute customer success and engagement plans.

Drive retention and revenue expansion goals.

Lead cross-functional improvement projects.

Represent the voice of the customer and influence product development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B SaaS ExperienceAccount ManagementConsultingAccount Size VariationTechnical TeachingCustomer-Facing SkillsCredibility EstablishmentProblem-SolvingCommunicationPositive AttitudeEmpathyAdaptabilityPresentation Skills