Oligo Security · 13 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Guiding clients through onboarding

Facilitating ongoing adoption

Prioritizing feature requests

Optimizing solution usage

Driving expansions

Maintaining client engagement

Conducting structured QBRs and other business cadences to manage relationships with key stakeholders

Generating periodic reports showcasing key findings, delivered value, and improvements for clients

Acting as a bridge between Sales, Product Management, Tech Support, and R&D teams

Fostering a customer-centric team environment

Ensuring seamless coordination and alignment across departments to enhance overall customer satisfaction and success.

Qualification

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Customer Success ManagementApplication Security knowledgeClient management skillsKubernetesLinux environmentsDocumentation writingStart-up environment experienceSelf-learning ability

Required

3+ years experience working as a Customer Success Manager (or similar customer facing roles such as Solution Architect, Technical Account Management) within the cyber security domain with large customers.

Knowledge of Application Security ecosystem, or similar cyber security product knowledge (must).

Exceptional client management and communications skills.

Self-learner and ability to explore new challenges.

A team player & excellent interpersonal skills.

Experience writing documentation relevant to product deployment, deployment configuration, operational guides, CS playbooks, process workflows and technical matters.

Ability to travel to customer locations as needed (estimated 20%).

Bachelor’s Degree (or equivalent work experience).