36 applicants

Company

Omilia - Conversational Intelligence · 10 hours ago

Customer Success Manager

United States

Full-time

Remote

Senior Level

7+ years exp

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Enterprise SoftwareNatural Language Processing

Growth Opportunities

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Responsibilities

Engage with business stakeholders to collaboratively establish the program roadmap and the long-term value plan for the Omilia Cloud Platform (OCP);

Troubleshoot technical issues and ensure the product is meeting the customer's needs;

Drive value realization and adoption by leveraging the OCP to achieve business objectives;

Provide industry-specific recommendations on how to best leverage OCP technology;

Onboard customer to the OCP with initial use case(s);

Create detailed and executable value plans;

Provide consulting and technical expertise to best leverage Omilia technology for business-oriented outcomes;

Perform regular health checks and identify opportunities to tie into the value plan;

Develop and maintain strong relationships with key stakeholders embedding OCP into strategic initiatives;

Leverage Omilia resources from cross-functional teams to provide customers with best-in-class service;

Mentor customers on increasing adoption of OCP;

Renew and expand OCP footprint within assigned accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementTechnical Account ManagementTechnology ConsultingProgram ManagementSaaS ExperienceProject ManagementContact Center SolutionsIVR SolutionsAI-related BusinessStakeholder Engagement

Required

Relevant experience in customer success, technical account management, or technology consulting

Strong business and technical acumen (ideal persona has consulting and SaaS experience)

Technical background with the ability to quickly grasp and understand new technologies and systems

Experience in driving large-scale transformation and implementations with strong program and project management skills

Ability to navigate large global organizations and persuade key stakeholders through data, facts, and vision

Possess a natural and consultative approach when engaging with senior stakeholders

Strong communication skills and ability to translate Omilia use cases into customer business landscape

Ability to develop a deep understanding of the Omilia product and how it has been implemented for specific customers

Strong analytical skills to evaluate customer data and provide business insights and improvement opportunities

Preferred

Experience with Contact Center and IVR solutions

Experience in AI-related business

Benefits

Fixed compensation

Long-term employment with the working days vacation

Development in professional growth (courses, training, etc)

Being part of successful cutting-edge technology products that are making a global impact in the service industry

Proficient and fun-to-work-with colleagues

Apple gear

Company

Omilia - Conversational Intelligence

At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to help large enterprises improve the customer care experience.

Founded in 2002

Limassol, Limassol, CYP

201-500 employees