Openfair · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$5,000/mo - $9,000/mo

2+ years exp

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Hiring Manager

Fouad Raji

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Responsibilities

Guide new clients through the onboarding process, providing tailored training to ensure a smooth transition to the Openfair platform.

Serve as the voice of the customer, gathering feedback and collaborating with internal teams to improve our product and services.

Develop strong, trust-based relationships with customers, positioning yourself as a strategic partner in their success.

Track client performance metrics, identify potential risks, and proactively address challenges to ensure client satisfaction.

Drive client retention by identifying opportunities for additional value through new features or services, ensuring their continued success.

Respond to client inquiries with speed and accuracy, resolving issues and escalating complex problems when necessary.

Qualification

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Customer Success ManagementAccount ManagementSaaS ExperienceCRM ToolsMarketplace KnowledgeStartup Experience