Perforce Software · 4 hours ago
Customer Success Manager
Burlington, MA
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Establish and maintain relationships with key decision makers within assigned accounts
Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention
Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix
Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities
Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed
Ensure client reference ability to support the Sales organization in expansions and closing processes
Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
Identify and manage escalations for successful resolution by driving internal and external team action items
Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
Know the market and maintain a good knowledge of all key competitors
Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Qualification
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Required
Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
5+ years of experience in account management/customer success in a software company
Experience negotiating and closing customer contracts (renewals & expansion)
History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Experience working in a development, testing or data management environment
Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking
Must work within a team environment with sales, field services and delivery teams
Knowledge of customer success tool such as Gainsight and efficient in creating powerpoint presentations
Must be able to travel at times
Company
Perforce Software
The most innovative companies rely on Perforce to build complex digital products faster and with higher quality.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Ties
CEO
Brad Hart
Vice President of Product Management / CTO
Company data provided by crunchbase
