PerformYard · 8 hours ago

Customer Success Manager

Arlington, VA

Full-time

Remote

Entry Level

1+ years exp

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Enterprise SoftwareSaaS

Growth Opportunities

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Responsibilities

Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue

Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term

Respond to phone calls and emails to support adoption, usage and expansion within the customer base

Meet or exceed aggressive responsiveness and quality goals

Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction

Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers

Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementSalesforceAccount ManagementAccount SupportCRM SoftwareProactive Self-Starter

Required

Bachelor's Degree

Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software

Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly

Enthusiastic and proactive self-starter with ability to communicate

Empathy for customer experience, and a desire to make customers successful

Understanding or previous use of CRM, Customer Success or Help software tools

Excited to operate in a fast paced start-up environment