200+ applicants

Company

Original Job Post

Pigment · 2 days ago

Customer Success Manager

New York, United States

Full-time

Hybrid

Mid Level

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AnalyticsBusiness Development

H1B Sponsorship

Growth Opportunities

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Responsibilities

Manage and maintain customer relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment

Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption

Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment

Establish measurable goals and KPIs for your customer accounts and drive a plan to completion

Navigate through multiple departments within an organization to expand use cases and business value of Pigment

Deliver awe-inspiring presentations and trainings, provide insightful practices, and structure creative solutions

Lead the development of the Pigment community through thought leadership, events, and developing practices

Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSalesC-Level Executive RelationshipsPresentationsTechnical SolutionsOpportunity DevelopmentDashboardsCustomer Experience ImprovementSaaS Platforms DeploymentLong-Term EngagementProduct AdaptationEnglish FluencyProblem-SolvingEmpathyAdaptabilityStrategic Thinking

Required

Significant experience in account management, sales, or professional services at a software/SaaS company

Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication

Experience in preparing and delivering presentations targeted to a senior audience

Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience

Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement

Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

Ability to adapt to a rapidly changing product and respond strategically to customer needs

Experience meeting multiple objectives in an entrepreneurial environment with little supervision

You speak English fluently

BA/BS degree required

Preferred

MBA or other relevant advanced degree preferred

Benefits

Medical, dental, & vision insurance coverage

Generous time off and parental leave policies

Employer-sponsored 401(k)

High-end equipment for work

Company offsite events

Equal opportunity employer with a diverse and inclusive workplace

Company

Pigment

Glassdoor

4.6

Pigment is a business forecasting platform that handles business strategy in real-time.

Founded in 2019

Paris, Ile-de-France, FRA

201-500 employees

https://gopigment.com

H1B Sponsorship

Pigment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (1)