Pinpoint Applicant Tracking System · 2 days ago

Customer Success Manager

Washington, DC

Full-time

Onsite

Mid Level

2+ years exp

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Responsibilities

Implementations: Follow and improve the implementation project roadmap for successful adoption and retention of the platform.

Ongoing Optimization and Support: Proactively suggest optimizations, use data to inform improvements, and bring attention to product enhancements.

Account Renewal: Work with the Account Management team to ensure high customer renewal rates.

Voice of the Customer: Bring customer insights into product enhancements and marketing initiatives.

Qualification

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Customer Success ManagementProject ManagementB2B-SaaS IndustryHR TechData AnalysisProblem-SolvingCommunicationTeamworkSelf-Improvement

Required

2+ years of direct Customer Success Management (CSM) experience, specifically managing mid-market and enterprise customers within the B2B-SaaS industry, preferably in HR tech

Demonstrated strong project management skills with a proven track record of overseeing 10 or more implementations in the B2B-SaaS sector

Ability to maintain composure while managing demands from a portfolio of 50 or more customers at various stages of the customer lifecycle

Capability to drive essential outcomes and ensure our customers achieve their desired success by understanding their perspectives and asking insightful questions

Proficiency in data analysis to effectively prioritize and organize daily tasks across a diverse range of customers

An eagerness for continual self-improvement

A strong team-oriented mindset, actively contributing to the success of the team

Work authorization in the US and located in the Eastern or Central Time Zones (EST or CST)