PlanHub · 19 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
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Responsibilities
Upsell services and products with brand image.
Establish clear client retention goals.
Actively engage with customers and mitigate churn
Process milestones for the clients and employees to work toward.
Assist customers with setting up and navigating programs or software.
Promote the value of the product.
Promote value through customer experience.
Assist in creating training courses and educational materials.
Review customer complaints and concerns and seek to improve customer experience.
Qualification
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Required
SaaS solutions - Construction space preferred.
Proven work experience as an Account Manager or similar role.
Experience working with promoting value through customer experience.
Exceptional ability to communicate and foster positive business relationships.
Technical skills required, as they relate to the use of the product or service.
Accountability and personal organization are essential.
Preferred
Experience using HubSpot.
Working knowledge of current tech stack: RingCentral, GSuite, Zoom.
Benefits
Medical, dental, vision and life insurance
401(k) plan with company match
Company
PlanHub
PlanHub is a cloud based software that allows general contractors to share project files and information with subcontractors and vendors.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41MKey Investors
Mainsail Partners
2020-10-20Private Equity· $41M
Leadership Team
Kevin Priddy
Founder & CEO
Kyle Conlan
Co-Founder & Chief Strategy Officer
Recent News
Company data provided by crunchbase
