200+ applicants

Company

Original Job Post

Point of Rental Software · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Software

Growth Opportunities

Hiring Manager

Lathan Andrews

Insider Connection @Point of Rental Software

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Responsibilities

Manage all post-sales activity (some pre-sales activities will be required) for assigned customers through strong relationship-building, product knowledge, planning, and execution

Develop a trusted advisor relationship with customers to ensure goals are aligned from a business strategy perspective and success metrics are identified

Work closely with your Account Manager counterparts to develop a joint success plan for your customers

Drive Customer satisfaction, adoption, retention, and reduce churn

Serve as the ‘voice of the customer’ and provide internal feedback on how PoR can better serve their clients to maximize value

Maintain an understanding of our products and the rental industry and consult with customers on how to achieve the best business results utilizing our products and services

Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews

Work closely with Product and Development on identification/tracking of feature requests

Handle escalations by following up on open cases and work across various teams to ensure issues are resolved

Participate in improvement initiatives for our existing approaches to customer engagement and account management

Identify Consulting opportunities

Qualification

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Customer successAccount managementProblem-solvingAttention to detailPassion for customer experienceHigh energySelf-motivatedResults-drivenEffective communicationInfluenceClient-focusedVerbal communicationWritten communication

Required

Bachelor’s degree

5+ years of experience in Customer Success, Account Management, or related customer-facing position preferable in growing SaaS company

Excellent organizational skills

Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve

Attention to detail

Passion for, and focus on the customer experience

High energy, go-getter with fresh ideas who takes the initiative to get things done. Self-motivated and able to thrive in a results-driven environment

Demonstrate ability to communicate, present and influence credibility effectively at all levels of the organization, including Manager and C-level

Experience in delivering client-focused solutions based on customer needs

Excellent verbal and written communications skills

Benefits

Medical

Dental

Vision

120 Hours PTO

100% 401(k) matching (up to 4%)

Company

Point of Rental Software

Point of Rental Software provides smart, scalable rental and inventory management software to over 5,000 business locations of all sizes and industries.

Founded in 1983

Grand Prairie, Texas, USA

201-500 employees