Populate · 6 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry Level

Maximize your interview chances

Document ManagementElectronic Health Record (EHR)

Hiring Manager

Kerry Maier

Insider Connection @Populate

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Onboarding & Training : Guide new practices through the onboarding process, including setup, implementation, and training on our EMR platform. Conduct tailored training sessions for users of all ages to understand and utilize our software effectively.

Customer Support : Respond to customer inquiries via email, phone, or chat, and provide timely solutions to their challenges.

Relationship Management : Develop strong, supportive relationships with doctors and staff, addressing their unique needs and challenges.

Product Advocacy : Act as a product expert and advocate, educating customers on features and updates that enhance their workflow. Act as a liaison between clients and our product and engineering teams, furthering our mission to offer a dramatically better system than existing solutions. Champion the role of our AI-driven EMR in reducing administrative burdens and improving practice efficiency.

Feedback Collection : Gather and relay customer feedback to the product team to help refine and improve our EMR solution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical concepts explanationCRM tools proficiencySupport tools proficiencyProblem-solving mindsetHealthcare technology familiarityEMR systems familiarityAsanaHubSpot