Customer Success Manager @ PowerSchool | Jobright.ai
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PowerSchool · 5 hours ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$59K/yr - $85K/yr
date5+ years exp
ftfMaximize your interview chances
E-learning

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Responsibilities

Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
Strategize on renewals working closely with the rest of the Account Team
Effectively forecast customer health and risk of attrition.
Collaborate with sales teams to ensure growth attainment and increased footprint

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementAccount ManagementTechnical SupportK-12 Education SystemsSalesforceSoftware-as-a-Service (SaaS)Microsoft Office SuiteDelivering Difficult MessagesStrategic ThinkingProject Management

Required

5 years' prior experience in a Customer Success, Account Management, or technical support role.
Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
Attention to detail and a strong bias for action
Strategic thinking with the ability to align solutions to customer goals.
Proficient in Microsoft Office suite
Mastery level of delivering difficult messages when necessary
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

Preferred

Salesforce experience preferred
Understanding of K-12 education systems and technology preferred
Software-as-a-service (SaaS) experience preferred
Associate’s degree or equivalent work experience

Benefits

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts
Health Savings Accounts with Company contribution
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan with Company match
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

Company

PowerSchool

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3.6
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PowerSchool is a leading provider of cloud-based software for K-12 education in North America.
dateFounded in 1997
location
Folsom, CA, US
people-size1001-5000 employees
web-link
https://www.powerschool.com/

Funding

Current Stage
Late Stage

Leadership Team

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Hardeep Gulati
Chief Executive Officer
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Rajendra (Rajen) Datta
Chief of Staff to CEO
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Company data provided by crunchbase
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