RepeatMD · 6 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry Level
$60K/yr - $80K/yr
1+ years exp
Maximize your interview chancesCRME-Commerce
Insider Connection @RepeatMD
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop and maintain strong relationships with SMB clients across the US, acting as their main point of contact and trusted advisor.
Serve as the voice of the client within RepeatMD, ensuring that client feedback is heard and addressed by relevant internal teams.
Monitor client usage and provide recommendations to maximize product adoption, ensuring clients are fully utilizing RepeatMD’s solutions.
Assist with the renewal process by ensuring client satisfaction and identifying opportunities for upselling.
Address client inquiries and resolve issues promptly, ensuring a positive experience and building client loyalty.
Track and report on key performance metrics to assess client satisfaction, retention, and product engagement.
Educate clients on best practices within the industry, helping them optimize their experience with RepeatMD’s solutions.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting.
A strong client-centric mindset, with the ability to build and maintain positive client relationships.
Excellent verbal and written communication skills, with an ability to engage clients effectively.
Proactive problem-solving skills, with strong organizational skills and attention to detail.
Ability to manage multiple accounts and prioritize tasks effectively.
Basic understanding of SaaS products and comfort with technology.
Willingness to stay updated on industry trends and best practices in customer success.
Eagerness to grow within a dynamic, fast-paced startup environment.
Benefits
Employee Bonus Plan
Medical, Dental, Vision, and 401k through Justworks
Stock options
Unlimited PTO
Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have.
Company
RepeatMD
RepeatMD helps aesthetic and wellness practices grow their businesses through an inbound revenue platform that automates revenue generation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54.21MKey Investors
Silicon Valley BankMercury
2023-11-27Series A· $40M
2023-11-27Debt Financing· $10M
2023-01-20Seed· $4.21M
Leadership Team
Phil Sitter
Chief Executive Officer
Adam Lamprecht-Morphew
Creative Director, Co-Founder
Recent News
2024-05-12
2024-05-07
Company data provided by crunchbase
