SageNet · 2 days ago

Customer Success Manager

Marietta, GA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

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Insider Connection @SageNet

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Manage and strengthen relationships with existing accounts

Improve customer satisfaction by acting as a point of contact and internal advocate

Effectively communicate with customers via email and phone to provide prompt resolution

Meticulously follow up on open cases and assigned action items

Ensure all SageNet internal systems are kept up to date as customer’s needs change

Maintain good technical knowledge of networking, WiFi hardware, and internal software products including Digital Signage

Work with our Technical Support team to ensure timely, accurate resolution and communication regarding customer issues

Utilize advanced features of PowerPoint, Excel, and Word to customize presentations, create detailed spreadsheets, models and complex proposals

Be open to “wearing multiple hats” with a readiness to support all members of the SageNet team - Flexibility is key for this role!

Qualification

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B2B ExperienceBroadband KnowledgeNetworking KnowledgeWireless Technology KnowledgeDigital Signage KnowledgeTechnology AcumenSolution ArticulationClient Needs IdentificationClient Relationship ManagementProblem-SolvingCommunicationIndependenceJudgmentRelationship BuildingProfessionalismAttention to DetailSalesforce