Salt Security · 2 days ago

Customer Success Manager

Little Ferry, NJ

Full-time

Onsite

Senior Level

5+ years exp

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Artificial Intelligence (AI)Cyber Security

Insider Connection @Salt Security

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Responsibilities

Own and manage a high-value book of business, supporting Fortune 500 and large-enterprise customers from kick-off to project planning to training, adoption, and renewal

Nurture and deepen customer relationships from customer users/operators to executive stakeholders

Support customers in prioritizing their API security goals and connecting business value with technical use cases

Develop mutual impact plans with customers to advance time-to-value and progress them through the Customer Journey

Map out key stakeholders and personas in accounts, explaining API security and related concepts to customer stakeholders

Demonstrate and amplify the Salt value to customer’s executive stakeholders, building ROI models and concepts

Balance details with the big picture, maintaining accurate details and next steps while keeping priority goals in focus

Prepare and deliver Quarterly Business Reviews (QBRs) to customers

Bring an empathetic, active-listening perspective to engagement with customers, becoming a trusted advisor

Work with cross-functional teams to gather key customer data and contribute to Customer Success knowledge gathering

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer managementManagement consultingSales engineeringAccount managementSaas environmentsCybersecurityWafsApisVulnerabilitiesExploitsMitreOwasp frameworksScaling usageOperationalizing saas productEnterprise customersProject managementManaging customer relationshipsSenior-level stakeholdersTranslating technical conceptsDelivering exceptional customer experienceProblem-solvingHard-workingExecutive-focused communicationExceptional time management