Searchspring · 5 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

4+ years exp

Maximize your interview chances

E-CommerceSearch Engine

Insider Connection @Searchspring

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Manage key relationships with current Searchspring customers to drive product adoption, optimization, and uncover opportunities for an improved user experience

Drive retention and growth with current Searchspring customers by understanding their business needs and helping them succeed

Identify opportunities for customers to act as Searchspring advocates (testimonials, case studies, webinars, G2 reviews)

Manage customer onboarding of new customers, training of end-users, and post-live support to ensure they are using Searchspring to the fullest extent

Collaborate with the technical support and implementations team to configure our implementation per customer requirements and troubleshoot issues raised by customers

Represent the voice of the customer to provide input for product enhancements, marketing, and sales process

Support our customers via active participation in Customer Office Hours

Contribute to the creation of enablement and best practices content for customers including documentation, how-to guide, and videos

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessECommerce experienceAccount ManagementRelationship building