Be an early applicantLess than 25 applicants

Company

ServiceTitan · 3 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$54K/yr - $78K/yr

2+ years exp

Maximize your interview chances

CRMInformation Technology

H1B Sponsor Likely

Insider Connection @ServiceTitan

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serve as the primary point of contact for your portfolio, managing senior-level relationships and customer journeys

Proactively engage with customers through strategic calls and communications to understand their goals and overcome roadblocks

Create high-trust partnerships that foster referrals, social connections, and platform adoption

Drive exceptional customer experiences through optimization discussions and dedicated support

Utilize data analytics to track success metrics and design targeted engagement campaigns

Develop and maintain regular customer communication cadences

Partner with internal teams to ensure swift issue resolution and customer satisfaction

Demonstrate extreme ownership over customer outcomes and success metrics

Continuously expand product knowledge to handle diverse customer inquiries

Participate in feedback loops with internal teams to improve customer experience

Build strong cross-functional relationships to enhance service delivery

Drive solutions for challenging customer situations through to resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementData AnalyticsSaaS ExperienceRecurring Revenue ModelsProject ManagementRelationship Building

Required

2+ years of experience managing multiple accounts with demonstrated success

Strong analytical skills with data-driven decision-making ability

Excellent project management and prioritization capabilities

Superior communication and relationship-building skills

Self-starter mentality with ability to thrive in fast-paced environments

Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority

Preferred

BA/BS degree preferred

Experience with recurring revenue business models

Background in SaaS or service industry

Intermediate level understanding of value drivers in recurring revenue business models

Benefits

Flexible time off

Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)

FSA and HSA

401k match

Telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more

Parental leave and support

Up to $20k in adoption reimbursement

On demand maternity support through Maven Maternity

Free breast milk shipping through Maven Milk

Pet insurance

Legal advisory services

Financial planning tools

Company

ServiceTitan

Glassdoor

3.4

ServiceTitan is a service management software that helps home service businesses generate more leads and close more sales.

Founded in 2012

Glendale, California, USA

1,001-5,000 employees

http://www.servicetitan.com

H1B Sponsorship

ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (21)

2022 (79)

2021 (73)

2020 (33)