Skybox Security · 2 days ago

Customer Success Manager

Vienna, VA

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Develop a partnership with customer key stakeholders and executive sponsors aligned with customer's business needs.

Help customers embed Skybox products into security operation processes to achieve their goals.

Identify unrealized needs, recommend solutions, and maximize software effectiveness for clients.

Establish, maintain, and expand a strong trusted partnership with clients.

Measure and report on customer success through regular meetings and reviews.

Lead crisis and incident response, ensuring timely resolution and effective communication with customers.

Plan and lead process improvement initiatives to enhance customer satisfaction and interaction with other teams.

Provide customer feedback on product offerings to Product Management for improvement.

Liaise with support, development, and product management teams for long-term solutions to customer issues.

May require up to 25% travel.

Qualification

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Technical Solutions ArticulationSecurity ProductsOperations ManagementProblem-SolvingCommunicationLeadershipTeamworkCISCOPalo AltoCheckpointFortiGateLinuxSMTPMySQLNetwork Security

Required

4+ years of experience in a technical customer-facing role in an enterprise environment. Example for roles – Customer success, technical account management, professional services, sales engineer or senior support engineer

Experience with networking or security products and operations

Very strong customer service and excellent communications skills, both written and verbal

Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical audiences

A history of success leading and directing technical staff through crisis situations

Ability to effectively work in a team environment as well as independently

Bachelors degree in computer Science or other scientific or engineering discipline preferred.

Preferred

Desirable to have experience with CISCO, Palo Alto, Checkpoint, FortiGate and other leading network security vendors. Also desirable is knowledge of Linux, SMTP, and MySQL

This role may require up to 25% travel, as required