Spaceback · 16 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

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Hiring Manager

Amy Brewster-Kelly

Insider Connection @Spaceback

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Promptly responding to inbound client inquiries via email and Slack

Reviewing creatives and sharing recommendations and best practices to help educate customers

Providing sales support to help close new business opportunities

Monitoring creative performance and proactively alerting clients to optimization possibilities

Compiling and analyzing creative performance reports to share with clients during and upon the conclusion of a campaign

Leading platform demonstrations and training sessions for new customers

Collaborating with cross-functional teams as a customer advocate to integrate client feedback & experience metrics into decisions on products to improve client usability and satisfaction

Challenging yourself to maintain a strong understanding of the digital media landscape and the latest Spaceback product offerings

Qualification

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Digital media planningProgrammatic advertisingSocial media advertisingData analysis toolsDemand side platform (DSP)Google Campaign ManagerCreative performance monitoringClient communicationGoogle Enterprise SuiteStrategic thinking