Stealth Monitoring, Inc. · 2 days ago

Customer Success Manager

Dallas, TX

Full-time

Onsite

Mid Level

3+ years exp

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Insider Connection @Stealth Monitoring, Inc.

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Build and maintain strong, lasting customer relationships via phone, video, and email

Identify and connect with key customer stakeholders at each assigned location

Resolve problems in a timely manner and analyze information skillfully

Mitigate customer issues with high satisfaction and escalate when necessary

Prioritize and manage multiple open issues while collaborating with cross-departmental resources

Consider financial, operational, and customer experience impact of decisions

Maintain understanding of company products and technology platforms to better support customers

Drive proactive calling and outreach campaigns to reinforce customer experience and value

Identify and execute upsell opportunities to increase product penetration

Provide system training, maintain data integrity, and troubleshoot technical issues

Work within various video management systems and provide prompt follow-up to ensure customer satisfaction

Qualification

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ExcelPowerPointOutlookCRM SoftwareSalesforceCustomer Service PracticesProblem-SolvingCustomer ServiceAccount ManagementExperience SupervisingClient FacingDirect SalesSupervisingEntrepreneurial

Required

Must be located in Dallas, TX

Completion of a post-secondary degree or diploma in a business-related field or equivalent experience

Proficient in software such as Excel, PowerPoint, Outlook and Customer Relationship Management (CRM) software such as Salesforce

Knowledge of customer service practices

Preferred

3-5 years of experience in client facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred

Experience supervising others strongly preferred