Customer Success Manager @ Storm3 | Jobright.ai
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Customer Success Manager jobs in United States
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Storm3 · 2 days ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$90K/yr - $110K/yr
date2+ years exp

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Health CareHealth Diagnostics

Insider Connection @Storm3

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Develop and maintain strong relationships at all levels within the customer organization.
Campaign management, including content creation and management, and campaign execution.
Responsible for the deployment and on-boarding of the customer
Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value.
Analyze customer results to identify insights and opportunities.
Develop, deliver and execute customer success plans which outline critical success factors and measures for success.
Increase customer engagement and overall satisfaction.
Identify and manage potential risks and issues that could impact customer satisfaction.
Leverage customer interactions to identify opportunities for upselling and expansion.
Serve as an escalation point for Customer issues to ensure they are resolved quickly.
Identify opportunities to constantly improve the customer success experience.
Work with R&D and product teams to constantly improve the product.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer successAccount managementRelationship managementSaas/tech industryEnterprise clientsUs health insurance industryData analyticsMicrosoft excelTableauProject managementProblem-solvingCommunicationOrganizationAnalyticalProactiveMultitaskingOwnershipContent MarketingCall to ActionCAHPSHEDISValue-based CareQuality ManagementBehavioral ScienceBehavioral PsychologySocial Media MarketingFacebookInstagramSEOCreativity

Required

2+ Years of experience in Customer Success, Account Management, or Relationship Management
Experience or background in SaaS/Tech Industry
Experience working with large and complex enterprise clients or vendors
Strong knowledge and understanding of the US health insurance industry
Exceptional communication skills – ability to present to various levels of leadership
Highly organized and detail oriented
Strong analytical skills
Proactive, driven, and self-motivated
Ability to multitask and function in a fast-paced environment
Strong sense of ownership
Data analytics skills/experience with Microsoft Excel, Tableau or other reporting tools
Ability to understand and derive insights from data
Presentation builds out & reporting capabilities for both project teams & leadership levels

Preferred

Content Marketing & Call to Action Campaign messaging creation experience
Experience in at least one of these programs -- CAHPS, HEDIS, Value-based care or Quality Management
Behavioral Science or Behavioral Psychology training
Social Media Marketing campaign experience – Facebook, Instagram, SEO

Benefits

Standard Benefits (medical, dental, vision)
401K (no match)
6 Holidays + 2 Floating Holidays
2 weeks PTO
$500 stipend for at-home supplies
Conference travel paid for

Company

Storm3

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Storm3 are a global HealthTech talent marketplace, connecting organizations with the talent to drive their mission.
dateFounded in 2020
location
London, England, GBR
people-size51-200 employees
web-link
https://storm3.com

Funding

Current Stage
Early Stage
Total Funding
$11M
Key Investors
Puffin Point
2020-11-01Series A· $11M
Company data provided by crunchbase
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