Swooped · 9 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Earning the trust of customers by ensuring they successfully implement the product and are satisfied with the results.
Understanding the needs and roles within the enterprise organizations served and assisting in managing priorities and misalignments. When conflicting requests arise from different individuals within a customer, the team must adeptly prioritize what is best for the organization's success while maintaining positive relationships.
Crafting and communicating both internal and external narratives that detail what is needed for customer success.
Effectively requesting and managing engineering time to prioritize important customer work while addressing less critical requests with minimal engineering resources.
Handling and resolving customer support requests.
Creating and updating customer documentation and training materials as necessary.
Continuously seeking new methods to enhance the integration process and ensure customers feel successful.
Qualification
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Required
A minimum of three years of professional experience in roles such as customer success, technical account management, or solutions consulting, interacting directly with customers and large organizations.
Excellent communication and interpersonal skills.
Familiarity with APIs and experience interacting with them.
Strong ability to quickly comprehend the various roles in an organization, prioritize those most relevant to a task, and articulate a clear narrative to garner support for your ideas.
Proficiency in convincing and motivating peers to take the necessary actions.
Enjoyment in engaging with customers and tackling new challenges daily.
A keen willingness and desire to learn swiftly, think creatively, and devise innovative solutions.
Benefits
A competitive compensation package including stock options.
Fully remote working opportunity—flexibility to choose your location.
Work from home stipend to ensure you have the resources needed for your home office setup.
Provision of Apple laptops for new employees.
Annual training and development budget for every employee.
Parental leave for eligible employees.
Opportunity to collaborate with talented individuals who will support your growth and allow you to make a meaningful impact.
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
