Swooped ยท 17 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Maintaining detailed meeting notes and customer records in the CRM system
Nurturing, identifying, and closing expansion opportunities
Negotiating and closing multi-year renewals to ensure long-term retention
Leading customer onboarding and product training(s) to ensure seamless transitions for new accounts
Owning and managing a portfolio of accounts, providing strategic direction that drives adoption and value
Proactively managing renewals by identifying potential churn risks early and creating action plans to mitigate them
Maintaining and growing your book of business with a focus on maximizing Net Revenue Retention (NRR)
Collaborating with Product and Engineering teams to document bugs, relay customer feedback, etc.
Qualification
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Required
5+ years of experience in B2B customer success, account management, sales, or other customer-facing roles, preferably in a SaaS environment
A proven track record of maintaining long-term customer relationships, retaining and expanding accounts
Ability to influence, persuade, and negotiate with stakeholders to achieve effective and mutually beneficial outcomes
Proficiency with HubSpot, Salesforce, or other similar CRM systems
Ability to travel (average 1-2 times per quarter)
Ability to work within the customers' time zones
Strong presentation skills; especially to large groups
High technical aptitude to understand customer use cases and requirements
Self-starter with a willingness to experiment with new strategies and move at a fast pace
Benefits
Medical, Dental, and Vision options
4 weeks paid time off
Fully remote work environment
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Landau
Co-Founder
Jake Dluhy
Founder & CTO
Company data provided by crunchbase
