Upland Software · 8 hours ago

Customer Success Manager

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Own, drive, and manage the end-to-end customer relationship, ensuring customer satisfaction, renewal, and expansion.

Build and maintain strong, long-term relationships with customers by understanding their needs and aligning our solutions to meet their goals.

Identify any potential risks associated to customer health and retention and communicate through regular pulse updates.

Serve as the voice of the customer, providing feedback to internal teams to improve products, services, and processes.

Monitor customer health metrics and reach out proactively to ensure customers stay engaged and successful.

Collaborate with support and technical teams to address and resolve customer issues promptly.

Support in renewal conversations, forecasting and communicating clear next steps to secure timely contract renewals.

Identify new opportunities for growth and expansion.

Assist with various special projects to support the Customer Success organization.

Qualification

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