Vantage · 4 hours ago

Customer Success Manager

New York, NY

Full-time

Remote

Entry, Mid Level

$105K/yr - $140K/yr

2+ years exp

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Cloud InfrastructureData Visualization

No H1B

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Responsibilities

Lead customers through their product onboarding and train them on how to use the Vantage platform.

Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls.

Represent customer support issues and product feature requests to the rest of the organization.

Work with customers on renewals of their subscriptions.

Consistently and authentically work as an agent of the customer to represent their needs to the broader organization.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementTechnical Account ManagementB2B Tech ExperienceSaaS ExperienceCloud InfrastructureMonitoringObservabilityData VisualizationFinancial Product ExperienceKindness

Required

2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS

A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals

Ability to manage a wide portfolio of accounts from SMB up to large enterprise accounts

Strong emotional intelligence and the ability to empathize with customers

A kind person.