Vendict · 2 hours ago

Customer Success Manager

New York, United States

Full-time

Remote

Senior Level

5+ years exp

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Hiring Manager

Gal Schwartz

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Responsibilities

Own overall relationship with assigned clients, which includes managing their onboarding and implementation, ongoing training on new capabilities, increasing adoption and value add, ensuring retention, maximize partnership growth and high levels of customer satisfaction

Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

Manage renewals and help manage potential upsells and growth opportunities

Constantly grow your understanding of each client (business/ deployment/ technology environment) and their use of Vendict to ensure maximum value

Align and formalize a success plan with each client to achieve optimal time to value and adoption KPIs

Manage escalations effectively and ensure the needed attention is provided.

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Maintain existing customer success metrics and data as directed

Qualification

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Customer Success ManagementAccount ManagementEnterprise Customer ManagementB2B ExperienceSaaS ExperienceCybersecurity ExperienceGRC KnowledgeUpselling ExperienceStrategic PlanningStart-up Experience