200+ applicants
Vidalytics · 2 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
2+ years exp
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Responsibilities
Ensure the Customer Success department is following best practices, and nothing is falling through the cracks
Coordinate inbound sales leads with Head of Sales (attend and present on demos, coordinate contracts and pricing negotiations for enterprise users)
Meet with enterprise users to explain new features
Outreach to users that go over plan limits to find solutions for them
Proactively ensure users are getting the most out of our product
Update internal documentation
Run L10 Meetings for the Customer Success team
Own and maintain our HubSpot CRM
Qualification
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Required
2+ years of experience in Customer Success, ideally for a SaaS or technical product
Excellent communication skills, written and verbal, you’ll be communicating with our users constantly
Excellent problem-solving and decision-making skills
Autonomy - we won’t hold your hand, but deadlines must be met. This is especially important since we’re a remote team.
Impeccable attention to detail
Empathetic approach to helping our users succeed
Experience working user CRMs, preferably HubSpot
Preferred
Experienced with Intercom, ClickUp and Jira
Basic understanding of HTML / CSS / Javascript concepts (we're a SaaS after all!)
Ability to work with landing page builders such as ClickFunnels or Convertri for support purposes
Benefits
20 days of PTO
Professional development opportunities
Company
Vidalytics
The World’s Most Actionable Video Analytics For Marketers To Drive Revenue
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Patrick Stiles
Founder/CEO
Company data provided by crunchbase
