Wiliot · 2 days ago

Customer Success Manager

San Diego, CA

Full-time

Onsite

Mid Level

3+ years exp

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Internet of ThingsSemiconductor

Growth Opportunities

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Responsibilities

Participate in pre-sales activities to ensure a smooth onboarding transition of new customers

Manage customer success and ensure customers realize the full value of the Wiliot technology

Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight

Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals

Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing

Become an expert on the Wiliot enabled solutions, while keeping up with industry trends in a specific vertical (Food, Life Science, Retail and/or Logistics)

Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers

Qualification

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Customer successClient servicesSolution salesIoTRadio technologiesBluetoothIndustry segmentsLife scienceRetailLogisticsStakeholder collaborationProblem-solvingHard-workingFlexibleAgileCollaborativeContinuous learningCreativeInspiring communicationPresentation