Wolters Kluwer · 2 days ago

Customer Success Manager

Chicago, IL

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Partner with Sales to build and maintain the health and well-being of assigned accounts, managing customer expectations, and supporting success and renewal

Develop effective plans for large-scale customer deployments and utilization with identified milestones and goals

Oversee customer utilization and product performance, analyzing patterns to identify areas of risk, opportunity, and need

Advise sales team in establishing contract terms and pricing for the solution

Establish positive, collaborative relationships with customer representatives even under difficult circumstances

Respond quickly and appropriately to customer questions, needs, and requests, coordinating resources to meet those needs

Qualification

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Healthcare SystemsClinical EnvironmentsAccount ManagementBook of Business ManagementSoftware ImplementationsData AnalysisProduct UtilizationProblem-SolvingCustomer Relationship-BuildingProject ManagementCommunicationAdvanced degreeDomestically

Required

Bachelor’s degree required, Business/Health Administration preferred

4-7 years working with healthcare systems, preferably in a customer success or account management capacity

Understanding of clinical environments and workflows

Experience managing a book of business, strongly preferred

Strong customer relationship-building skills, including proven ability to quickly establish rapport with all level of personnel including C-suite executives

Excellent project management skills to track large, complex software implementations across multiple customer sites

Data-oriented, consultative approach to promote product utilization with customers

Superb presentation, oral and written communication skills