Xpodigital · 2 days ago

Customer Success Manager

Atlanta, GA

Full-time

Onsite

Mid Level

2+ years exp

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Digital SignageInformation Technology

Hiring Manager

Britney D.

Insider Connection @Xpodigital

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Ensure the on-time issuing and payment of annual recurring payments

Serve as the primary contact for customers post-install and build executive relationships

Focus on driving additional revenue via selling add-on products, replacement equipment, creative services, and extended warranties

Collaborate with Support team to resolve customer issues

Collaborate closely with Sales team to support customer renewals and expansion opportunities

Continually seek out opportunities to enhance customer relationships

Become an expert on product and service offerings to provide guidance on usage

Understand customer outcomes by communicating with customers and issuing surveys

Advocate for the client and facilitate requests to Development and Product teams

Design and implement Customer Success Plans; identifying stakeholders, goals, and milestones

Review and track ongoing metrics including customer health and retention

Attend local/regional industry-related networking and association events

Travel to customers for in-person Customer Success visits

Qualification

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Customer SuccessAccount ManagementCollege DegreeResiding in OrlandoBaltimore Easily Get to an AirportProblem-SolvingHard WorkingCommunicationRelationship BuildingSelf-MotivatedDetail-OrientedTime ManagementIT NetworkingCustomer Service