RemotivateJobs · 1 day ago

Customer Success Manager for an eCommerce coaching company

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Taking ownership of customer communication channels, ensuring timely and high-quality responses for support, service inquiries, and technical issues

Addressing complex or escalated customer concerns with confidence and professionalism through Zoom calls or phone conversations, providing thoughtful and empathetic solutions

Maintaining and monitoring info product systems, ensuring all tools and resources are consistently updated and functioning smoothly

Identifying, analyzing, and resolving technical challenges, working collaboratively with internal teams to implement effective fixes

Anticipating service challenges, identify operational constraints, and develop creative strategies to benefit both the customer and the company

Tracking and analyzing customer support metrics, keeping reports and dashboards up to date to identify patterns, trends, and areas for improvement

Working closely with billing specialists to deliver a smooth and efficient experience for customers regarding payment or fulfillment-related concerns

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing supportTech industry experienceCustomer feedback analysisTechnical issue resolution

Required

Has 2-3 years of experience in customer-facing support roles, ideally within the tech industry or working with info products

Thrives in fast-paced, start-up environments, where adaptability and resourcefulness are essential

Excels in communication, with the ability to simplify complex concepts, provide clear solutions to customers, and foster strong collaboration with internal teams

Possesses an analytical approach, proactively gathering and interpreting customer feedback to identify underlying challenges and deliver effective resolutions

Is a team-oriented professional, comfortable taking initiative, working closely with leadership, and contributing across various departments as needed