36 applicants

Company

Luxury Presence · 11 hours ago

Customer Success Manager I

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Client Success Management for Side Partnership Clients

Proactive Engagement:

Analyze client data to build a scalable, digital-first engagement strategy that balances automation with targeted 1:1 communication.

Design and execute automated nurture campaigns, in-app workflows, and event-triggered email communications.

Develop personalized 1:many content such as Loom videos, email invites to webinars, and office hours around common client topics.

Portfolio Management:

Manage a large portfolio of 600+ Side Partnership clients, ensuring their needs are met through a programmatic approach.

Serve as the first point of contact for Side agent escalations, troubleshooting issues efficiently and effectively.

Growth:

Identify opportunities for upselling (e.g., Launch-to-Brand, Brand-to-Growth) and expansions (e.g., On-Demand Ads, Agent Sub-Domains).

Collaborate with the PED teams to align on product feedback and expectations for Side

Collaboration and Reporting:

Work closely with Side’s main point of contact to provide client engagement updates.

Webinar Ownership and Strategy for LP Client Base

Webinar Development:

Design, manage, and deliver a robust webinar program tailored to client needs, including:

Interactive workshops like “Presence Power Hour” covering all dashboard tools (e.g., property sites, CMA presentations, saved searches, and landing pages).

Topic-specific sessions on SEO and social media best practices, custom landing pages, and marketing collateral optimization.

Partner with DCSMs and Marketing to co-host and manage webinar chats for an interactive, engaging experience.

Client Education:

Develop long-term strategies for driving product adoption and ensuring clients maximize their ROI.

Create in-depth, actionable content for SEO strategies, Google Business Profile optimization, newsletter creation, and social media best practices.

Webinar Marketing:

Drive registration and attendance through email marketing campaigns and automated post-launch invites.

Align with Support and CX teams to funnel clients to relevant webinars, supporting education and retention goals.

Performance Metrics:

Track webinar attendance, engagement, and client feedback to continuously improve and expand topics.

Qualification

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Customer Success ManagementSoftware implementationMedia agency campaign executionCreative operationsSEOSocial mediaContent marketingPaid mediaData-driven decision-makingReal estate industry experienceClient engagement strategiesWebinar managementEmail marketingPortfolio management