Precision eControl · 8 hours ago
Customer Success Manager I
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Own the entire relationship with assigned customers, including onboarding, implementation, training, adoption, product recommendations, retention, and satisfaction.
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services to customers and Vorys eControl team. Communicate effectively with both internal and external senior managers and leaders to better understand customer needs, maximize retention and growth, and share learnings.
Maintain and analyze existing customer-success metrics and data as directed.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
Review the customer journey, determine how it’s supported, and use a consultative approach to help customers overcome issues and achieve their goals.
Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
Collaborate, problem-solve, and/or strategize with the Product team to effectively solve customer’s problems.
Develop and maintain customer-success strategies and best practices, as well as customer-support content.
Work with sales and marketing teams to boost customer referrals and develop case studies.
Qualification
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Required
Proven work experience as a Customer Success Manager or similar role
Experience working with brand image and promoting value through customer experience
Ability to build credibility and trust by understanding and addressing customer requirements
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Ability to work with online marketplace/ecommerce data, identify/define opportunities for/inhibitors to sales and profitability growth by establishing facts, drawing conclusions and translating them into meaningful, valuable, actionable insights presented in a professional, easy to understand and compelling way
Ability to leverage advanced analytical concepts to improve business outcomes
Strong listening, planning, analytical, project management, decision-making, written and verbal communication and consulting skills
Detail and big picture oriented
Analytical and process-oriented mindset
Ability to work effectively across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Bachelor's degree in related discipline or combination of equivalent education and experience.
1-3 years of experience in similar field.
Preferred
Minimum of two years of experience in account management, customer success, ecommerce or related field preferred.
Company
Precision eControl
Precision eControl offers software solutions for eCommerce channel disruption and advertised price management.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jennifer Yeazel
Chief Integration Officer, Vorys eControl
Kyle Gerhart
Chief Product Officer
Company data provided by crunchbase
