Henry Schein One · 7 hours ago
Customer Success Manager II - Strategic Accounts
United States
Full-time
Remote
Mid Level
$65K/yr - $80K/yr
3+ years exp
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Responsibilities
Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions
Serve as the primary point of contact for customers, looping in other teams as needed to provide exceptional service
Provide strategic oversight to customers customer life cycle to achieve rapid time-to-value with their purchase
Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options
Seek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success story
Track ownership of client records and data in the Customer Relationship Management (CRM) software
Develop solid customer relationships over the phone
Connect customer needs to relevant product offerings
Successfully prioritize reactive and proactive tasks
Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal
Develop a solid understanding of the dental industry and regional issues that could impact customers within assigned territory
Share best practices with the rest of the Customer Success team
Facilitate customer escalation resolution
Resolve complex issues in effective ways
Build partnerships at all levels within the company and externally
Qualification
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Required
Typically, 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
Typically, a bachelor’s degree or global equivalent in related discipline
Prior experience in leading cross-functional customer facing projects
Demonstrated success in achieving or surpassing retention targets in previous roles
Strong understanding of industry practices
Good decision making, analysis and problem-solving skills with ability to multi-task
High proficiency with tools, systems, and procedures
Good planning/organizational skills and techniques
Strong verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal and conflict resolution skills and ability to deliver difficult messages
Preferred
Master's degree or global equivalent
Customer Success or account management experience
Dental, Dental Service Organization, or in-office dental practice experience
Previously managed a large customer base 100+ accounts
Experience using a CRM and/or Customer Success platform
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein One
Henry Schein One is the world's largest dental practice management software company.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Luke Leininger
Vice President, Strategy & Business Development
Mike Hall
VP Customer Success & Technology Sales
Recent News
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