Be an early applicantLess than 25 applicants
EasyPost · 2 days ago
Customer Success Manager III
United States
Full-time
Hybrid
Senior Level
5+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesDeliveryE-Commerce
Insider Connection @EasyPost
Responsibilities
Build and nurture long-term relationships with customers, serving as their main point of contact
Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services
Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
Have the hard conversations
Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s Degree
5+ years of related experience in a customer facing role, master’s degree and 3+ years of related experience, or equivalent related work experience
Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
A self-starter with initiative, drive and strong desire to succeed
Preferred
Previous experience working in shipping and logistics
Knowledge of Salesforce and Zendesk
Benefits
Comprehensive medical, dental, vision, and life insurance
Competitive compensation package and equity
401(k) match
Monthly work from home stipend of $50 net
Flexible work schedule and paid time off
Collaborative culture with a supportive team
A great place to work with unlimited growth opportunities
The opportunity to make massive contributions at a hyper-growth company
Make an impact on a product helping ship millions of packages per day
Company
EasyPost
EasyPost provides a simple postage API that allows developers to quickly and painlessly integrate shipping into any e-commerce application.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$88.7MKey Investors
Initialized Capital
2021-09-09Series B· $25M
2020-01-01Series A· Undisclosed
2018-09-19Series A· $49.5M
Leadership Team
Jarrett Streebin
Founder and CEO
Sam Hancock
Vice President of Growth
Recent News
Eastward Capital Partners
2024-01-31
SalesTech Star
2023-11-16
Company data provided by crunchbase
