Splunk · 5 hours ago
Customer Success Portfolio Lead - North, Commercial & Latin America
Florida, United States
Full-time
Remote
Senior Level, Lead/Staff
$212K/yr - $291K/yr
8+ years exp
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Responsibilities
Represent Customer Success in multiple new product launch core teams focused around the Splunk Enterprise and Splunk Cloud platform and associated technologies..
Ensure Customer Success readiness for all new products and features by working with our Technical Enablement teams to provide targeted and appropriate enablement.
Provide input to the Customer Success management regarding staffing requirements to support new products.
Review and provide appropriate feedback to marketing and product requirement definitions to ensure that the Customer Success requirements are included.
Develop relationships and processes to support 3rd party products, or products requiring a 3rd party partner involvement.
Conduct trend analysis to determine systemic or common issues affecting the ability of customers to efficiently deploy, adopt and operate Splunk products, and identify opportunities to improve.
Lead internal and external facing outreach programs where customer actions are needed to remediate issues.
Represent Customer Success in various product launch programs such as Beta trial programs.
Engage with the CS functional teams to develop plans to manage products that reach End of Life/End of Support.
Deliver recommendations that follow a logically reasoned, data-driven approach, supported by appropriate market research and competitive analysis.
Provide ad-hoc analytical and project support.
Qualification
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Required
8+ years experience or equivalent; working in a similar field, preferably in a SaaS technology company/environment.
Strong technical background at an enterprise software vendor, ideally in Professional Services, Sales Engineering or Customer Success roles.
Understanding of SaaS/subscription, software or tech B2B business models.
Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment with a tenacious approach to problem solving.
Excellent attention to detail, ability to manage high volumes of data and maintain focus on detailed tasks.
High ability to learn quickly, assimilate to new terms and projects, provide critical thinking, with appropriate attention to detail.
Ability to prioritize and manage deadlines.
Strong project management skills.
Personal interest in technology and all things Big Data.
Bachelor's degree in a technical field or equivalent experience in a software customer success environment.
Preferred
Ideally, previous experience of Splunk or similar technologies.
Extensive experience with Microsoft Office and/or Google equivalents, ideally with experience of a project tracking tool such as Smartsheet.
Benefits
Medical
Dental
Vision
A 401(k) plan and match
Paid time off
Much more
Company
Splunk
Splunk is a software company that provides operational intelligence software that monitors, reports, and analyzes real-time machine data.
5001-10000 employees
H1B Sponsorship
Splunk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (157)
2022 (216)
2021 (252)
2020 (173)
Funding
Current Stage
Public CompanyTotal Funding
$2.44BKey Investors
Starboard ValueHellman & FriedmanSilver Lake
2023-09-21Acquired
2022-10-16Post Ipo Equity
2022-03-04Post Ipo Equity· $1.4B
Leadership Team
Craig Hyde
Chief Strategic Advisor / Field CTO
Min Wang
Chief Technology Officer
Recent News
Company data provided by crunchbase
