CharacterStrong · 4 hours ago
Customer Success Rep 1
Lake Tapps, WA
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
1+ years exp
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Responsibilities
Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams. Consult on how to increase adoption and improve customer ROI.
Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
Identify Upsells: Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
Prepare and Facilitate Customer Meetings: Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty.
Qualification
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Required
Minimum 1-year experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services
Ability to think on your feet and quickly grasp new concepts
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
Self-starter who is comfortable working independently
Extremely organized and consistent with strong attention to detail.
Produces timely, quality results and consistently asks the question, 'How can I make this 1% better?'
Preferred
EdTech (K-12) preferred
Efficient with CRM’s, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred
Benefits
Employees are eligible to earn up to $25,000 annually by achieving retention-based performance metrics.
Annual bonus based on company performance
Ability to work remotely or out of the office in WA state
New laptop computer and other needed equipment
Annual individual budget for professional development of $1,000
Eligible employees may participate in the company’s 401(k) plan after 12 months of employment, with a company match of up to 3.5%.
Medical, Dental, and Vision Insurance
Employer-provided Life Insurance and AD&D Plan at no cost to employees.
Paid parental leave after 12 months of employment for eligible employees
10 Paid Vacation Days, 8 Paid Sick Days, 14 Paid Company Holidays
Company
CharacterStrong
CharacterStrong offers curricula and training for social-emotional learning and character development.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Houston Kraft
Co-Founder
John Norlin
Co-Founder
Company data provided by crunchbase
