Customer Success Representative (San Antonio) @ McGraw Hill | Jobright.ai
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Customer Success Representative (San Antonio) jobs in DeSoto, TX
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McGraw Hill · 12 hours ago

Customer Success Representative (San Antonio)

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E-LearningEdTech

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Responsibilities

Leveraging McGraw Hill’s existing customer base to grow digital users through account expansion including upselling and cross-selling.
Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets
Manage and optimize the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining.
Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales
Building strong relationships with faculty and administrators - becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships.
Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences
Partnering with commercial teams to help drive continued value of McGraw Hill products
Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals
Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales ExperienceCustomer Success ExperienceSalesforceGainsightInstructional DesignHigher Education ExperienceTechnical TroubleshootingProject Management

Required

Five plus years of sales or customer success experience including managing sales pipelines and delivering results on KPIs and quotas
Instructional Design experience in Higher Education
Instructional experience within Higher Education (professor, lecturer, or TA)
Work experience in communications, marketing, sales, account management or customer success capacity
A Bachelor’s Degree
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Ability to troubleshoot technology issues and support digital offerings
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred

Advanced degree in education or educational technology

Benefits

Full range of medical and/or other benefits
Annual sales incentive plan

Company

McGraw Hill

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We are a leading global education company that partners with millions of educators, learners and professionals around the world.

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-09-30Private Equity· undefined
2021-06-15Acquired· undefined
2012-03-13Private Equity· undefined

Leadership Team

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Lloyd G. Waterhouse
CEO & President
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Simon Allen
CEO
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Company data provided by crunchbase
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