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Company

Original Job Post

Alpha Media USA · 3 days ago

Customer Success Representative

Oregon, United States

Contract

Remote

Entry Level

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Digital MediaMedia and Entertainment

Insider Connection @Alpha Media USA

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Input a steady stream of digital orders into ad-serving programs daily.

Assist in the onboarding of new customers, ensuring all campaign details and requisite information are transmitted to the campaign manager.

Enter campaign details into production tracking software, ensuring a smooth and timely launch of all elements across all campaigns assigned.

Document customer goals, track work completed, and provide updates on the process.

QA on contract/billing as required to identify errors and inconsistencies in contracts and campaign details.

Liaison for sales and CSM’s with internal departments and partners.

Solve campaign problems and effectively escalate issues.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital Marketing Campaign ManagementMedia PlanningCampaign OptimizationDigital Marketing AnalyticsAccount ManagementCustomer SupportProgrammatic DisplayAudio AdvertisingVideo AdvertisingTag PlacementTag ConfigurationTag ManagementCRMHelp Desk PlatformsProblem-SolvingAdaptabilityHigh-Energy Attention to DetailOrganizational Skills Communication Skills

Required

Bachelor’s degree in a related field preferred or equivalent experience.

Self-driven problem solver, able to adapt to rapidly changing, high-energy environment

Experience in some combination of the following: digital marketing campaign management, media planning, campaign optimization, digital marketing analytics, account management, customer support

Strong attention to detail and organizational skills

Excellent presentation, written, and oral communication skills

A working knowledge of programmatic display, audio, and video advertising preferred

A working knowledge of tag placement, configuration, and management preferred

Base knowledge of CRM/Help Desk platforms

Experience level can vary

Benefits

Employer-sponsored medical, dental & vision insurance

17 days of PTO

Employee Assistance Program (EAP)

401(k) Retirement Plan with employer matching

Alpha Cares - paid volunteer hours

Pet adoption subsidy

Company

Alpha Media USA

Alpha Media is a diverse multimedia company with the capabilities to share your brand messaging across a wide array of audio and digital media platforms.

Founded in 2009