Electronic Lab Logs, Inc · 8 hours ago

Customer Success Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Ensuring customer satisfaction

Providing customer support

Effective communication

Delivering a positive customer experience

Onboarding new clients

Receiving, interpreting, and entering the client's logs into the application

Working with various software systems such as Dropbox, Basecamp, Monday, Zoom

Collaborating with the Customer Success team

Participating in rotating on-call schedule which includes weekends

Qualification

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Clinical laboratory experienceCustomer SupportCustomer Service skillsCustomer Experience skillsCustomer-facing role experienceMLTMTCLSSupervisor experienceCoordinator experienceLead experienceManager experienceAccreditation agencies knowledgeCAP knowledgeJCAHO knowledgeCLIA knowledgeCOLA knowledge

Required

Clinical laboratory experience

Customer Satisfaction, Customer Support, and Customer Service skills

Effective Communication and Customer Experience skills

Strong problem-solving and conflict resolution abilities

Ability to multitask and prioritize in a fast-paced environment

Preferred

Experience in a customer-facing role is preferred

5+ years as an MLT, MT, CLS, MLS in a Clinical Laboratory.

Experience in all areas of the lab and previously held a supervisor, coordinator, lead, or manager position.

Familiar with accreditation agencies checklist requirements (CAP, JCAHO, CLIA, COLA, etc.)

Company

Electronic Lab Logs, Inc

Electronic Lab Logs, Inc provides a cloud-based software platform that gives Clinical, FDA and other laboratories the ability to track and report Regulatory Compliance as required by CLIA, CAP, COLA, FDA and other governing bodies.

Founded in 2013