Togetherwork · 19 hours ago

Customer Success Specialist (Remote- US Based)

Atlanta, GA

Full-time

Remote

Entry Level

$50K/yr - $55K/yr

2+ years exp

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Responsibilities

Customer Outreach: Proactively engage with customers post-sale through app delivery and product adoption. Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.

Feature Promotion: Educate customers on core platform features, emphasizing their benefits and value. Strategically coach customers on optimizing workflows and processes to maximize app usage and drive revenue.

Training & Webinars: Conduct tailored training sessions and webinars, guiding customers on effective platform usage.

Feedback Collection: Gather and relay customer feedback, working closely with the implementation team to refine and optimize configuration for maximum adoption.

Data Analysis: Monitor and analyze customer usage patterns, identifying opportunities for further outreach and training.

Retention Strategies: Identify at-risk accounts and implement strategies to enhance their platform experience and prevent churn.

Reporting: Regularly update the Customer Success Lead on customer interactions, feature adoption rates, and any significant feedback.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessData AnalysisReporting ToolsHubSpotMonday.comCross-Functional Collaboration