Cengage Group · 1 day ago
Customer Success Specialist - NC/SC (Remote)
North Carolina, USA
Full-time
Remote
Entry, Mid Level
$21.25/hr - $34.50/hr
2+ years exp
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Responsibilities
Achieves sales target for assigned accounts to achieve customer retention and grow sales
Provides consultative upselling and service by applying product knowledge and expertise
Performs effective territory planning to get results
Supports customers to enable optimal navigation of digital products and resources
Monitors success of digital courses to enable positive customer experience
Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions
Exceeds customer expectations, prioritizes needs, and focuses on retention and renewal of customers
Acts as voice of customer to inform internal stakeholders on product and experience improvements
Performs other duties as needed to achieve organizational goals
Qualification
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Required
Minimum of 2 years of experience in relationship-based role – customer or account management
Strong desire and commitment to learn additional skills to close on sales opportunities
Strong communication skills, written and verbal to effectively engage customers
Demonstrated understanding of technology and some experience with digital products
Ability to build and maintain strong and trusting customer relationships
Ability to analyze data and apply to get results
Highly organized with ability to manage multiple projects and work efficiently
Ability to work independently, take initiative to drive efficiency and effectiveness in the role, and take proactive approach to supporting customers and collaborating with stakeholders
Preferred
Some direct sales experience preferred
Bachelor’s degree or equivalent experience preferred including experience in a higher education environment, working with faculty on training and implementation of digital solutions
Prefer incumbent be located within assigned territory
Company
Cengage Group
Cengage Group is an EdTech company that provides secondary and higher education to learners at an affordable price.
5001-10000 employees
H1B Sponsorship
Cengage Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (17)
2022 (15)
2021 (19)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
$500M2023-06-02Private Equity· $500M
Leadership Team
Darren Person
Chief Digital Officer
Recent News
2024-03-05
2023-06-12
Company data provided by crunchbase
