ADB SAFEGATE · 5 days ago
Customer Success Specialist
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Aerospace
Insider Connection @ADB SAFEGATE
Responsibilities
Supporting aftermarket order tracking, price quoting, and scheduling
Maintaining customer information in the appropriate Customer Relationship Management (CRM) systems and processes
Managing timelines and tasks to ensure schedules are met
Selling products and services
Communicating with customers to provide updates, field questions, and respond to other requests
Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Conferring with customers by telephone to provide information about products or services, take or enter orders, or obtain details of complaints
Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Providing Accounts Receivable follow-up on past due accounts including collections calls, tracking/recording collections data and information from customers
Qualification
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Required
High school diploma and 2-5 or more years of customer service experience
Ability to work with a variety of software and database systems to manage orders, pipelines, and other company processes
Ability to interpret documented rules, past practices, or instruction on a semi-independent level
Preferred
Bilingual in Spanish is strongly preferred
Company
ADB SAFEGATE
ADB SAFEGATE is a provider of solutions that boost efficiency, improve safety, raise environmental sustainability.
Funding
Current Stage
Late StageTotal Funding
unknown2017-07-15Acquired· by The Carlyle Group ($1.03B)
2017-01-01Private Equity· Undisclosed
Recent News
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