Agilant Solutions, Inc. · 6 days ago
Customer Success Specialist
Naperville, IL
Full-time
Onsite
Entry Level
$42K/yr - $45K/yr
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Hiring Manager
Elizabeth Dang
Insider Connection @Agilant Solutions, Inc.
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Responsibilities
Build and maintain strong relationships with customers, serving as their trusted advisor.
Regularly check in with customers to understand their challenges and provide solutions.
Identify opportunities to improve customer experience and provide proactive recommendations.
Administrate and manage service catalogs including but not limited to pricing, service availability, and other order management tasks.
Monitor customer activities to identify and address potential issues before they arise.
Act as the voice of the customer, providing feedback to internal teams (e.g., product development, operations, marketing).
Advocate for customers' needs and collaborate with teams to deliver exceptional service.
Drive customer retention by ensuring satisfaction and delivering value.
Identify upselling or cross-selling opportunities and collaborate with the sales team to implement them.
Assist customers in resolving issues efficiently and effectively, coordinating with Operations and Project Management teams when necessary.
Track and document customer inquiries and resolutions.
Keep updated records and create reports or presentations.
Conduct business reviews with assigned clients to identify and analyze areas of improvement and upsell opportunities.
Schedule and organize customer meetings and maintain agendas.
Provide business development support and administrative support for all assigned clients.
Qualification
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Required
Bachelor’s degree in business, marketing, or a related field.
Proven experience in customer success, account management, or a related role.
Strong interpersonal and communication skills, both verbal and written.
Excellent problem-solving and critical-thinking abilities.
Familiarity with customer success tools (e.g., CRM software) and metrics.
Ability to work independently, manage time effectively, and prioritize tasks.
Benefits
Comprehensive benefits, including Health/Dental/Vision/Life Insurance, and 401(k)
16 paid days off per year and 10 paid holidays per year
Comprehensive service training and advancement opportunity
Professional environment with opportunities for advancement based on performance
Company
Agilant Solutions, Inc.
Agilant Solutions, Inc. is a leading digital transformation company with over 18 years of experience.
Founded in 2005
501-1000 employees
H1B Sponsorship
Agilant Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Sonny Chabra
Founder and CEO
Company data provided by crunchbase
