145 applicants

Company

Original Job Post

Avalara · 2 days ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

Wonder how qualified you are to the job?

Maximize your interview chances

ComplianceE-Commerce

H1B Sponsorship

Insider Connection @Avalara

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Understand and become conversant regarding the DAVO Sales Tax application

Establish and grow professional working relationships and network with daily users

Work in a team environment with the CS Team to promote client retention and satisfaction

Communicate with customers in written and verbal form and maintain accurate records in HubSpot, our Customer Relationship Management (CRM) system

Educate and empower customers to create more self-serving accounts

Be the voice of the customer within DAVO. Bring issues to resolution

Escalate problems or difficult sales tax return issues to the Customer Success Team Lead or escalations department

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual SpanishCustomer-facing experienceData analysisMathematicsRetail POS systemsSales tax regulationsSpreadsheet usageEmpathyProblem-solvingCustomer-centricityTeam playerPositive attitudeHubspot CRM

Required

Bilingual in spoken and written Spanish

Exhibit a high degree of empathy and can work with customers in high-pressure situations

Comfortable with ambiguity / changing priorities as part of the startup culture, possessing customer centricity

Excellent problem-solving skills and ability to navigate challenging situations

Customer-facing experience working with customers managing to successful outcomes

Experience inferring insights from customer data

Experience with general math and percentages

Team player with the ability to encourage a positive atmosphere

Comfortable making outbound & taking inbound phone calls

Experience with retail point-of-sale devices, sales tax regulations, and how these requirements apply to small retail businesses

Experience using spreadsheets (Excel, Google Sheets or similar) and writing basic spreadsheet formulas

Bachelor's degree

Preferred

Familiarity with Hubspot CRM is a plus

Benefits

Paid Time Off

Paid Parental Leave

Bonuses

Private Medical Insurance

Life Insurance

Disability Insurance

Flexible Work Schedule

Company

Avalara

Glassdoor

3.8

Avalara is a cloud-based platform that provides tax compliance software and automated solutions.

Founded in 2004

Seattle, Washington, USA

1,001-5,000 employees

http://www.avalara.com

H1B Sponsorship

Avalara has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (26)

2022 (34)

2021 (62)

2020 (26)